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Creating a Positive Patient and Experience Amid Staffing Crisis

Wilhelm, Breanna (2023) Creating a Positive Patient and Experience Amid Staffing Crisis. Master Essay, University of Pittsburgh.

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Staffing issues resulting from the COVID-19 pandemic have created ample problems in hospitals and health systems across the world. The disruption of day-to-day operations negatively impacted quality of patient care, patient satisfaction, and the employee experience. As healthcare organizations attempt to emerge from the pandemic and strengthen their operations, they must implement creative solutions to care for both their patients and their staff.

This paper describes three strategic projects with the goal of overcoming these public health issues that were initiated by an academic medical center in Pennsylvania. The three projects with a wide range of focus areas attempt to improve the experience of the patients and staff in a variety of areas.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Wilhelm, Breannabnw30@pitt.edubnw30
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairGriffin, Lauragriffinl@pitt.edugriffinlUNSPECIFIED
Committee MemberFisher, Danieldfisher@pitt.edudfisherUNSPECIFIED
Date: 11 May 2023
Date Type: Completion
Number of Pages: 33
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 11 May 2023 18:36
Last Modified: 18 May 2023 16:14


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