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Enhancing Oncology Delivery: The Intersection of Telemedicine and Employee Engagement on Patient Experience

Becerra, Ysabella Seycilya (2023) Enhancing Oncology Delivery: The Intersection of Telemedicine and Employee Engagement on Patient Experience. Master Essay, University of Pittsburgh.

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Employee engagement and patient experience in cancer care are two sides of the same coin, with the former driving the latter, and both working to enhance oncology care delivery. Considering the emotional and physical burden that cancer treatment can have on patients, a positive patient experience is essential to their overall well-being and recovery. The level of employee engagement can be the determining factor between patients feeling supported and receiving exceptional care or feeling unsupported and struggling to navigate the complexities of their disease. Unfortunately, engaging healthcare workers is challenging, given the pressure, long hours, and high job stakes. Despite these challenges, UPMC Hillman Cancer Center prioritizes employee engagement initiatives, recognizing their role in establishing a positive patient experience.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Becerra, Ysabella Seycilyaysb2@pitt.eduysb2
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairSwearingen, Dr. Justinjswearin@pitt.edujswearinUNSPECIFIED
Committee MemberHatch, Maureenhatchma@upmc.eduUNSPECIFIEDUNSPECIFIED
Committee MemberReyes, Dr. Vincentreyesv@upmc.eduver22UNSPECIFIED
Date: 11 May 2023
Date Type: Completion
Number of Pages: 52
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 11 May 2023 16:59
Last Modified: 11 May 2023 16:59


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