Link to the University of Pittsburgh Homepage
Link to the University Library System Homepage Link to the Contact Us Form

Reframing the Museum: Working with Staff to Step into a New Community Focused Mission and Vision

Hoffstadt, Rita Mukherjee (2023) Reframing the Museum: Working with Staff to Step into a New Community Focused Mission and Vision. Doctoral Dissertation, University of Pittsburgh. (Unpublished)

Download (6MB) | Preview


Folsom History is an organization that is embarking on a journey to become more relevant in the 21st century. It consists of Folsom History Museum, Pioneer Village, and the newly conceived Chinese Heritage Museum. As it has been most recently operating, Folsom Historical Society was not relevant to most communities in Folsom. Over the past eighteen months Folsom History’s board approved a new mission, vision, and strategic framework; and it took its first steps in reinventing itself. The organization’s staff, board, and volunteers will need to step into its new community-focused direction to be successful.
This series of Plan-Do-Study-Act (PDSA) cycles were focused on creating a set of iterative interventions that created opportunities for staff to step into a new more community-focused mission and vision. Over the course of 19 weeks I introduced three interconnected change ideas designed to introduce staff to change management theory, reflection tools, and new models of operation in hopes it would result in a better execution of programs and services; decrease the amount of tension with volunteers; and result in more mission focused programs and services that would be brainstormed and developed. To measure the results of my improvement science intervention, I analyzed weekly survey score cards, transcripts of staff discussions, and staff works product to assess changes in staff thoughts, processes, and products. Results of my intervention indicated that staff had a better grasp of how change was impacting our organization, felt volunteer tensions were reduced, identified new inclusive models to help them move ahead in the future, and grew closer as a core team.


Social Networking:
Share |


Item Type: University of Pittsburgh ETD
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Hoffstadt, Rita Mukherjeermh86@pitt.edurmh86
ETD Committee:
TitleMemberEmail AddressPitt UsernameORCID
Committee ChairCrowley, Kevincrowleyk@pitt.educrowleyk
Committee MemberRussell,
Committee MemberBedford,
Date: 7 July 2023
Date Type: Publication
Defense Date: 26 April 2023
Approval Date: 7 July 2023
Submission Date: 16 May 2023
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 176
Institution: University of Pittsburgh
Schools and Programs: School of Education > Learning Sciences and Policy
Degree: EdD - Doctor of Education
Thesis Type: Doctoral Dissertation
Refereed: Yes
Uncontrolled Keywords: museums; professional staff development; change management; reflection; new mission statement
Date Deposited: 07 Jul 2023 15:40
Last Modified: 07 Jul 2023 15:40


Monthly Views for the past 3 years

Plum Analytics

Actions (login required)

View Item View Item