Pitt Logo LinkContact Us

Work in Motion / Assessment at Rest: An Attitudinal Study of Academic Reference Librarians A Case Study At Mid-Size University (MSU A)

Gerlich, Bella Karr (2007) Work in Motion / Assessment at Rest: An Attitudinal Study of Academic Reference Librarians A Case Study At Mid-Size University (MSU A). Doctoral Dissertation, University of Pittsburgh.

[img]
Preview
PDF - Primary Text
Download (593Kb) | Preview

    Abstract

    It is reasonable to assume the existence of a new "dynamic" that influences how to measure reference services in libraries and how we evaluate the reference librarians who provide those services. Traditional, face-to-face delivery of reference services is reported to be declining, and there is myriad evidence, albeit largely uncollated and little evaluated, that suggests reference librarians are delivering significant and increasing amounts of the services they render in network environments. These trends raise questions, in turn, about how well we understand the current state of affairs in reference services, particularly where the management and evaluation of reference services in network environments are concerned. The purpose of this study is to investigate relevant circumstances and conditions bearing -- directly and indirectly -- on changes in the nature, form, substance, and effects of reference services -- through the reference librarian experience. Specifically, this attitudinal study will account for and assess changes in reference services (in the context of a medium-sized private university with a national reputation for successfully integrating information technologies into the educational process), with the further aim of developing an understanding of how to capture statistics and evaluate reference services and personnel in this dynamic environment. Reference librarians at a second mid-sized public university library were also interviewed for comparative data analysis in this study.


    Share

    Citation/Export:
    Social Networking:

    Details

    Item Type: University of Pittsburgh ETD
    ETD Committee:
    ETD Committee TypeCommittee MemberEmail
    Committee ChairTomer, Christingerctomer@mail.sis.pitt.edu
    Committee MemberNelson, Glenn
    Committee MemberGriffiths, Jose-Marie
    Committee MemberMiller, Rush
    Title: Work in Motion / Assessment at Rest: An Attitudinal Study of Academic Reference Librarians A Case Study At Mid-Size University (MSU A)
    Status: Unpublished
    Abstract: It is reasonable to assume the existence of a new "dynamic" that influences how to measure reference services in libraries and how we evaluate the reference librarians who provide those services. Traditional, face-to-face delivery of reference services is reported to be declining, and there is myriad evidence, albeit largely uncollated and little evaluated, that suggests reference librarians are delivering significant and increasing amounts of the services they render in network environments. These trends raise questions, in turn, about how well we understand the current state of affairs in reference services, particularly where the management and evaluation of reference services in network environments are concerned. The purpose of this study is to investigate relevant circumstances and conditions bearing -- directly and indirectly -- on changes in the nature, form, substance, and effects of reference services -- through the reference librarian experience. Specifically, this attitudinal study will account for and assess changes in reference services (in the context of a medium-sized private university with a national reputation for successfully integrating information technologies into the educational process), with the further aim of developing an understanding of how to capture statistics and evaluate reference services and personnel in this dynamic environment. Reference librarians at a second mid-sized public university library were also interviewed for comparative data analysis in this study.
    Date: 06 February 2007
    Date Type: Completion
    Defense Date: 08 December 2006
    Approval Date: 06 February 2007
    Submission Date: 04 January 2007
    Access Restriction: No restriction; The work is available for access worldwide immediately.
    Patent pending: No
    Institution: University of Pittsburgh
    Thesis Type: Doctoral Dissertation
    Refereed: Yes
    Degree: PhD - Doctor of Philosophy
    URN: etd-01042007-165332
    Uncontrolled Keywords: evaluation; perception
    Schools and Programs: School of Information Sciences > Library and Information Science
    Date Deposited: 10 Nov 2011 14:30
    Last Modified: 17 Feb 2012 10:12
    Other ID: http://etd.library.pitt.edu/ETD/available/etd-01042007-165332/, etd-01042007-165332

    Actions (login required)

    View Item

    Document Downloads