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Work in Motion / Assessment at Rest: An Attitudinal Study of Academic Reference Librarians A Case Study At Mid-Size University (MSU A)

Gerlich, Bella Karr (2007) Work in Motion / Assessment at Rest: An Attitudinal Study of Academic Reference Librarians A Case Study At Mid-Size University (MSU A). Doctoral Dissertation, University of Pittsburgh. (Unpublished)

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It is reasonable to assume the existence of a new "dynamic" that influences how to measure reference services in libraries and how we evaluate the reference librarians who provide those services. Traditional, face-to-face delivery of reference services is reported to be declining, and there is myriad evidence, albeit largely uncollated and little evaluated, that suggests reference librarians are delivering significant and increasing amounts of the services they render in network environments. These trends raise questions, in turn, about how well we understand the current state of affairs in reference services, particularly where the management and evaluation of reference services in network environments are concerned. The purpose of this study is to investigate relevant circumstances and conditions bearing -- directly and indirectly -- on changes in the nature, form, substance, and effects of reference services -- through the reference librarian experience. Specifically, this attitudinal study will account for and assess changes in reference services (in the context of a medium-sized private university with a national reputation for successfully integrating information technologies into the educational process), with the further aim of developing an understanding of how to capture statistics and evaluate reference services and personnel in this dynamic environment. Reference librarians at a second mid-sized public university library were also interviewed for comparative data analysis in this study.


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Item Type: University of Pittsburgh ETD
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Gerlich, Bella
ETD Committee:
TitleMemberEmail AddressPitt UsernameORCID
Committee ChairTomer, Christingerctomer@mail.sis.pitt.eduCTOMER
Committee MemberNelson, Glenn
Committee MemberGriffiths, Jose-Marie
Committee MemberMiller, Rush
Date: 6 February 2007
Date Type: Completion
Defense Date: 8 December 2006
Approval Date: 6 February 2007
Submission Date: 4 January 2007
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Institution: University of Pittsburgh
Schools and Programs: School of Information Sciences > Library and Information Science
Degree: PhD - Doctor of Philosophy
Thesis Type: Doctoral Dissertation
Refereed: Yes
Uncontrolled Keywords: evaluation; perception
Other ID:, etd-01042007-165332
Date Deposited: 10 Nov 2011 19:30
Last Modified: 15 Nov 2016 13:35


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