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An Examination of the Economic Benefits of ISO 9000 and the Baldrige Award to Manufacturing Firms

Wilson, James Patrick (2004) An Examination of the Economic Benefits of ISO 9000 and the Baldrige Award to Manufacturing Firms. Master's Thesis, University of Pittsburgh. (Unpublished)

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This Thesis examines the financial data of manfacturing companies who are ISO 9000 certified and the winners in the manufacturing category of the Malcolm Baldrige National Quality Award to determine whether the benefit of receiving certification or winning the award is economically attractive. A literature review is completed to show the limited number of quantitative analyses that have been conducted on this subject and to provide the sources of raw data that were used in the thesis.An analysis of the costs and benefits associated with registration is performed for ISO 9000, while stock performance is examined for the Baldrige Award winners. Results show that the economic success reported by companies that received ISO 9000 certification or the Baldrige award may be exaggerated and certainly that this success cannot be gauranteed. Recommendations for further study and a simple program design for a summative evaluation of the Baldrige award winning companies is also suggested for future research.


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Item Type: University of Pittsburgh ETD
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Wilson, James Patrickjpwst21@pitt.eduJPWST21
ETD Committee:
TitleMemberEmail AddressPitt UsernameORCID
Committee ChairNeedy, Kim Lkneedy@engr.pitt.eduKNEEDY
Committee MemberNorman, Bryanbanorman@engr.pitt.eduBANORMAN
Committee MemberWolfe, Harveyhwolfe@engr.pitt.eduHWOLFE
Date: 9 June 2004
Date Type: Completion
Defense Date: 19 March 2004
Approval Date: 9 June 2004
Submission Date: 5 April 2004
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Institution: University of Pittsburgh
Schools and Programs: Swanson School of Engineering > Industrial Engineering
Degree: MSIE - Master of Science in Industrial Engineering
Thesis Type: Master's Thesis
Refereed: Yes
Uncontrolled Keywords: Hypothesis Testing; ISO 9000; Malcolm Baldrige National Quality Award; Quality; Summative Evaluation
Other ID:, etd-04052004-221920
Date Deposited: 10 Nov 2011 19:34
Last Modified: 19 Dec 2016 14:35


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