Link to the University of Pittsburgh Homepage
Link to the University Library System Homepage Link to the Contact Us Form


Levine-Brown, Elizabeth Floyd (2011) EMOTION MATTERS: EXPLORING THE EMOTIONAL LABOR OF TEACHING. Doctoral Dissertation, University of Pittsburgh. (Unpublished)

Primary Text

Download (3MB) | Preview


A large empirical body of literature suggests that teachers make a difference in the lives of students both academically (Pianta & Allen, 2008) and personally (McCaffrey, Lockwood, Koretz, & Hamilton, 2003). Teachers influence students through not only their delivery of content knowledge, but also their development of optimal learning conditions and establishment of positive, pedagogical interactions in the classroom (O'Connor & McCartney, 2007). A recent line of inquiry suggests that teachers need to understand the emotional practice of their job in order to develop optimal classroom learning conditions, interact positively with students, and build authentic teacher-student relationships (Hargreaves, 1998). One approach to exploring the emotional practice of teaching involves understanding the "emotional labor" performed by teachers at work. Emotional labor is the suppression or expression of one's feelings to meet the goals of a job (Grandey, 2000). By exploring the emotional labor of teachers using a new adapted instrument, The Emotional Labor of Teaching Scale (TELTS) and sampling a large, homogenous teacher population, this study found that teaching involved emotional labor. More specifically, findings endorsed that teachers performed emotional labor on the job despite teachers not knowing the emotional display rules required in their schools. Overall, results provide implications for practice to improve how we prepare and supervise teachers.


Social Networking:
Share |


Item Type: University of Pittsburgh ETD
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Levine-Brown, Elizabeth Floydefl3@pitt.eduEFL3
ETD Committee:
TitleMemberEmail AddressPitt UsernameORCID
Committee ChairKerr, Mary Margaretmmkerr@pitt.eduMMKERR
Committee MemberJohnson, Carljohnson@pitt.eduJOHNSON
Committee MemberTrovato, Charlene Atrovato@pitt.eduTROVATO
Committee MemberVen, Karen Vanderkvander@pitt.eduKVANDER
Date: 13 May 2011
Date Type: Completion
Defense Date: 25 March 2011
Approval Date: 13 May 2011
Submission Date: 15 April 2011
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Institution: University of Pittsburgh
Schools and Programs: School of Education > Psychology in Education
Degree: PhD - Doctor of Philosophy
Thesis Type: Doctoral Dissertation
Refereed: Yes
Uncontrolled Keywords: deep acting; emotion in teaching; emotional display rules; emotional labor; emotional practice; emotional regulation; emotive work; natural emotions; surface acting; teacher emotion; teacher retention; teacher supervision; TELTS; The Emotional Labor of Teaching Scale
Other ID:, etd-04152011-173845
Date Deposited: 10 Nov 2011 19:37
Last Modified: 15 Nov 2016 13:40


Monthly Views for the past 3 years

Plum Analytics

Actions (login required)

View Item View Item