Suiter, Jeremy W.
(2012)
DISTANCE, DEVIATION FROM A TEMPLATE, AND PERFORMANCE:
INVESTIGATING A MODERATED MEDIATION MODEL.
Doctoral Dissertation, University of Pittsburgh.
(Unpublished)
Abstract
While much prior research recommends an approach to knowledge transfer aimed at maximizing organizational fit with the environment, a growing stream of literature recognizes that tacit and ambiguous knowledge makes strict replication the preferred knowledge transfer method. Several studies have empirically shown that deviation from standardized routines significantly affects performance; some of these studies show positive effects and others negative. Since the fit between an organization and its environment deteriorates as it enters locations that are different from its home environment, a multiunit organization attempting to establish units overseas experiences dual pressures—both to fit local contexts (deviate) and to maintain internal consistency (not deviate). I construct a model that accounts for both pressures by incorporating distance and deviation from a template, and examining their performance effects. I explore how deviation mediates the distance-performance relationship as well as the direct and moderating influence of distance on the deviation-performance relationship in order to better understand the interplay of these forces and to help explain the conflicting pattern of results in prior research. Various conceptualizations of distance are utilized, including administrative, cultural, demographic, economic, financial, geographic, global connectedness, knowledge, and political distance. The effects are tested with an unbalanced panel data set of monthly deviation and performance indicators for international units of a large U.S.-based non-food franchisor in 26 countries over a period of approximately ten years.
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Details
| Item Type: |
University of Pittsburgh ETD
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| Status: |
Unpublished |
| Creators/Authors: |
|
| ETD Committee: |
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| Date: |
28 June 2012 |
| Date Type: |
Publication |
| Defense Date: |
25 April 2012 |
| Approval Date: |
28 June 2012 |
| Submission Date: |
18 May 2012 |
| Access Restriction: |
No restriction; Release the ETD for access worldwide immediately. |
| Number of Pages: |
87 |
| Institution: |
University of Pittsburgh |
| Schools and Programs: |
Joseph M. Katz Graduate School of Business > Business Administration |
| Degree: |
PhD - Doctor of Philosophy |
| Thesis Type: |
Doctoral Dissertation |
| Refereed: |
Yes |
| Uncontrolled Keywords: |
contextual fit
knowledge transfer
replication
distance
deviation from a template
moderated mediation |
| Date Deposited: |
28 Jun 2012 17:20 |
| Last Modified: |
15 Nov 2016 13:58 |
| URI: |
http://d-scholarship.pitt.edu/id/eprint/12165 |
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