Emotion Work and the Rationalization of a Mental Health Institution

Plummer, Samantha (2014) Emotion Work and the Rationalization of a Mental Health Institution. Master's Thesis, University of Pittsburgh. (Unpublished)

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Abstract

This thesis examines how the rational reorganization of a mental health institution following a merger affected long-term employees and shaped their practice of emotion work. Studies of emotion work have typically presented coercion and enjoyment as zero-sum. This paper argues that coercion and enjoyment are not poles of a single continuum, but in fact represent different dimensions of emotion work. Through semi-structured interviews with eight long-term employees, this study found that as an organization of custodial care grows increasingly coercive, emotion work can become more apparently enjoyable as a site of refuge and resistance. Furthermore, workers can feel pleasure from not only resisting rationalized norms of emotion work, but also from accommodating them.

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Details

Item Type:	University of Pittsburgh ETD
Status:	Unpublished
Creators/Authors:	Creators Email Pitt Username ORCID Plummer, Samantha ssp19@pitt.edu SSP19
ETD Committee:	Title Member Email Address Pitt Username ORCID Committee Chair Brush, Lisa lbrush@pitt.edu LBRUSH Committee Member Bamyeh, Mohammed MAB205@pitt.edu MAB205 Committee Member Duck, Waverly wod1@pitt.edu WOD1
Date:	27 January 2014
Date Type:	Publication
Defense Date:	26 November 2013
Approval Date:	27 January 2014
Submission Date:	3 December 2013
Access Restriction:	No restriction; Release the ETD for access worldwide immediately.
Number of Pages:	66
Institution:	University of Pittsburgh
Schools and Programs:	Dietrich School of Arts and Sciences > Sociology
Degree:	MA - Master of Arts
Thesis Type:	Master's Thesis
Refereed:	Yes
Uncontrolled Keywords:	Emotion work, Rationalization, Discipline, Mental Health
Additional Information:	This is my revised thesis, including the word "the" on the title page.
Date Deposited:	27 Jan 2014 16:14
Last Modified:	15 Nov 2016 14:16
URI:	http://d-scholarship.pitt.edu/id/eprint/20171

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