Corrall, S and Sriborisutsakul, S
(2010)
Evaluating intellectual assets in university libraries: A multi-site case study from Thailand.
Journal of Information and Knowledge Management, 9 (3).
277 - 290.
ISSN 0219-6492
Abstract
Intellectual assets are strategic resources that libraries can use to add value to services, but their intangible attributes make them hard to evaluate. An exploratory case study used document analysis, interviews and a questionnaire to develop and test indicators of intellectual assets and related performance measures at three university libraries in Thailand. The study demonstrated the feasibility of applying an intellectual capital perspective and a scorecard process model to design a workable system for evaluating library intangibles, particularly where libraries have a pre-existing interest in knowledge management and a culture of assessment. © World Scientific Publishing Co.
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