Trate, Drew
(2023)
Improving Patient Access to Cardiology Services: Three Approaches.
Master Essay, University of Pittsburgh.
Abstract
Improving patient access is an essential function of any healthcare provider organization that seeks to promote the timely use of health services to achieve an optimal outcome for patients. Patient access has taken on a greater public health relevance throughout the COVID-19 pandemic as patients delayed seeking care, elective surgical procedures were suspended, and a national healthcare labor shortage ravaged provider organizations’ abilities to sustain operations. From May to November of 2023, during my Administrative Residency with the executive leadership team at the University of Pittsburgh Medical Center (UPMC) Heart and Vascular Institute (HVI), I had the opportunity to play an active role in the health system’s push to promote patient access. As a Resident, I contributed to three projects which supported the UPMC Health Services Division’s patient access initiative. These three projects sought to address geographic access barriers for UPMC HVI patients in southwestern Pennsylvania, analyze call center operations to improve patient scheduling, and develop a strategic talent pipeline for cardiac imaging through the optimization of clinical rotation placements.
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Details
| Item Type: |
Other Thesis, Dissertation, or Long Paper
(Master Essay)
|
| Status: |
Unpublished |
| Creators/Authors: |
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| Contributors: |
| Contribution | Contributors Name | Email | Pitt Username | ORCID  |
|---|
| Committee Chair | Evans, Mike | mevans@revenuecyclesolutions.com | UNSPECIFIED | UNSPECIFIED | | Committee Member | Mathier, Michael | mathierm@upmc.edu | UNSPECIFIED | UNSPECIFIED | | Committee Member | McGinnis, Anne | mcginnisa@upmc.edu | UNSPECIFIED | UNSPECIFIED |
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| Date: |
11 May 2023 |
| Date Type: |
Completion |
| Number of Pages: |
43 |
| Institution: |
University of Pittsburgh |
| Schools and Programs: |
School of Public Health > Health Policy & Management |
| Degree: |
MHA - Master of Health Administration |
| Thesis Type: |
Master Essay |
| Refereed: |
Yes |
| Date Deposited: |
11 May 2023 18:28 |
| Last Modified: |
11 May 2023 18:28 |
| URI: |
http://d-scholarship.pitt.edu/id/eprint/44541 |
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