Improving Physician Satisfaction Through Interdepartmental Process Improvement Efforts at a Mid-Atlantic Multi-Location Health System

Freeman, Alec (2023) Improving Physician Satisfaction Through Interdepartmental Process Improvement Efforts at a Mid-Atlantic Multi-Location Health System. Master Essay, University of Pittsburgh.

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Abstract

This essay examines the impact of three process improvement projects aimed at eliminating barriers to drive efficient and effective operations in bettering physician satisfaction at a large mid-Atlantic healthcare system. Physician satisfaction is critical to achieving high-quality patient care, improved outcomes, and overall organizational efficiency. However, growing administrative burdens, a lack of resources, and increasing workloads have challenged the organization's ability to effectively manage its workforce's happiness. To improve aspects of its operations while targeting physician satisfaction, the organization embarked on three initiatives: the development of an evidence-based medical oncology staffing model, the implementation of a modernized medical transcription service, and the automation and expansion of the evaluation and management utilization benchmarking tool. Individually, these projects successfully achieved their targets, while collectively, their implementation correlated with decreased physician termination rates signaling improved satisfaction. These results reinforce the importance of ongoing improvement activities to drive value within the organization and the healthcare system as a whole.

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Details

Item Type:	Other Thesis, Dissertation, or Long Paper (Master Essay)
Status:	Unpublished
Creators/Authors:	Creators Email Pitt Username ORCID Freeman, Alec acf51@pitt.edu acf51
Contributors:	Contribution Contributors Name Email Pitt Username ORCID Thesis advisor Hershey, Tina B tbh16@pitt.edu tbh16 UNSPECIFIED Committee Member Nair, Nisha nnair@katz.pitt.edu nnair UNSPECIFIED Committee Member Czura, Frank J czurafj@upmc.edu UNSPECIFIED UNSPECIFIED
Date:	11 May 2023
Date Type:	Completion
Submission Date:	17 April 2023
Access Restriction:	2 year -- Restrict access to University of Pittsburgh for a period of 2 years.
Number of Pages:	45
Institution:	University of Pittsburgh
Schools and Programs:	School of Public Health > Health Policy & Management
Degree:	MHA - Master of Health Administration
Thesis Type:	Master Essay
Refereed:	Yes
Uncontrolled Keywords:	Process improvement, compliance, operations, staffing, healthcare, medical transcription
Date Deposited:	11 May 2023 17:42
Last Modified:	11 May 2023 17:42
URI:	http://d-scholarship.pitt.edu/id/eprint/44636

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