Ahmad, Misbah
(2024)
Digital Transformation and Innovation in Health Insurance.
Master Essay, University of Pittsburgh.
Abstract
Digital transformation holds public health significance by enabling health insurance companies to utilize data-informed decisions to enhance their member services and monitor health disparities for optimized well-being interventions. UPMC Insurances Division as the largest health insurer in western Pennsylvania constantly innovates to provide quality care, lower costs, and smooth experiences with better outcomes for its members. HealthPlaNET and Consumer Innovation, the clinical population health/care management software and digital strategy teams respectively of UPMC Health Plan, represent the “center-edge” of digital transformation in improving and addressing user needs outside of core reimbursement experiences. My role as an Extended Administrative Resident in these teams contributed to this transformation through three projects that developed proprietary strategic improvements across pharmacy; aging in place; and virtual assistant features, as well as data analysis to curate key visualizations for future iterative innovations.
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Details
| Item Type: |
Other Thesis, Dissertation, or Long Paper
(Master Essay)
|
| Status: |
Unpublished |
| Creators/Authors: |
|
| Contributors: |
| Contribution | Contributors Name | Email | Pitt Username | ORCID  |
|---|
| Committee Chair | Perri, Angela | perrial@upmc.edu | angelalperri | UNSPECIFIED | | Committee Member | Cohen, Susan | suecohen@katz.pitt.edu | suecohen | UNSPECIFIED | | Committee Member | Martz, Barry | martzbm@upmc.edu | UNSPECIFIED | UNSPECIFIED |
|
| Date: |
14 May 2024 |
| Date Type: |
Completion |
| Number of Pages: |
39 |
| Institution: |
University of Pittsburgh |
| Schools and Programs: |
School of Public Health > Health Policy & Management |
| Degree: |
MHA - Master of Health Administration |
| Thesis Type: |
Master Essay |
| Refereed: |
Yes |
| Uncontrolled Keywords: |
innovation; health insurance |
| Date Deposited: |
14 May 2024 19:36 |
| Last Modified: |
14 May 2024 19:36 |
| URI: |
http://d-scholarship.pitt.edu/id/eprint/46100 |
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