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Suiter, Jeremy W. (2012) DISTANCE, DEVIATION FROM A TEMPLATE, AND PERFORMANCE: INVESTIGATING A MODERATED MEDIATION MODEL. Doctoral Dissertation, University of Pittsburgh. (Unpublished)

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While much prior research recommends an approach to knowledge transfer aimed at maximizing organizational fit with the environment, a growing stream of literature recognizes that tacit and ambiguous knowledge makes strict replication the preferred knowledge transfer method. Several studies have empirically shown that deviation from standardized routines significantly affects performance; some of these studies show positive effects and others negative. Since the fit between an organization and its environment deteriorates as it enters locations that are different from its home environment, a multiunit organization attempting to establish units overseas experiences dual pressures—both to fit local contexts (deviate) and to maintain internal consistency (not deviate). I construct a model that accounts for both pressures by incorporating distance and deviation from a template, and examining their performance effects. I explore how deviation mediates the distance-performance relationship as well as the direct and moderating influence of distance on the deviation-performance relationship in order to better understand the interplay of these forces and to help explain the conflicting pattern of results in prior research. Various conceptualizations of distance are utilized, including administrative, cultural, demographic, economic, financial, geographic, global connectedness, knowledge, and political distance. The effects are tested with an unbalanced panel data set of monthly deviation and performance indicators for international units of a large U.S.-based non-food franchisor in 26 countries over a period of approximately ten years.


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Item Type: University of Pittsburgh ETD
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Suiter, Jeremy
ETD Committee:
TitleMemberEmail AddressPitt UsernameORCID
Committee ChairPrescott, John E.prescott@katz.pitt.eduPRESCOTT
Committee MemberCohen, Susan K.suecohen@katz.pitt.eduSUECOHEN
Committee MemberHulland, John
Committee MemberJensen, Robert
Committee MemberMadhavan, Ravindranathrmadhavan@katz.pitt.eduRAM115
Date: 28 June 2012
Date Type: Publication
Defense Date: 25 April 2012
Approval Date: 28 June 2012
Submission Date: 18 May 2012
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 87
Institution: University of Pittsburgh
Schools and Programs: Joseph M. Katz Graduate School of Business > Business Administration
Degree: PhD - Doctor of Philosophy
Thesis Type: Doctoral Dissertation
Refereed: Yes
Uncontrolled Keywords: contextual fit knowledge transfer replication distance deviation from a template moderated mediation
Date Deposited: 28 Jun 2012 17:20
Last Modified: 15 Nov 2016 13:58


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