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The Knowledge Base: Managing Collective Use of Individual Expertise

Withers, Clare and Stapp, Alexis and Brink, Judith (2012) The Knowledge Base: Managing Collective Use of Individual Expertise. In: Western Pennsylvania West Virginia Chapter/ACRL Spring Conference 2012: Lead, Follow, or Get Out of the Way: Setting Your Pace as a Library Leader, 1 Jun 2012, Waynesburg, Pennsylvania.

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Abstract

Creating and maintaining a knowledge base of policies, procedures, and answers to frequently asked questions can propel good service into great regardless of how the question comes in (f-f, email, chat). As academic reference desks shift to place the onus of public service interactions on to non-librarians, adhering to RUSA Guidelines is still possible with the creation of a knowledge-base of robust content.

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Details

Item Type: Conference or Workshop Item (Poster)
Creators/Authors:
CreatorsEmailPitt UsernameORCID
Withers, Clarecwithers@pitt.educwithers0000-0002-8704-2881
Stapp, Alexisastapp@gmail.com
Brink, Judithjbrink@pitt.edujbrink0000-0002-1024-8005
Date: 1 June 2012
Date Type: Completion
Event Title: Western Pennsylvania West Virginia Chapter/ACRL Spring Conference 2012: Lead, Follow, or Get Out of the Way: Setting Your Pace as a Library Leader
Event Dates: 1 Jun 2012
Event Type: Conference
Schools and Programs: University libraries > University Library System
Refereed: No
Date Deposited: 06 Mar 2018 14:58
Last Modified: 06 Mar 2018 14:58
URI: http://d-scholarship.pitt.edu/id/eprint/33855

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