Shah, Natasha
(2024)
Improving the Patient Experience Through Operations at UPMC Shadyside.
Master Essay, University of Pittsburgh.
Abstract
This essay follows the progress of three completed projects at UPMC Shadyside by Natasha Shah as an Administrative Resident working in Hospital Operations, addressing issues of public health importance. Through streamlining Gastrointestinal (GI) advanced procedures, the GI lab was able to increase the number of patients they were able to see per week. Through opening an Ophthalmology/ General exam room, patients can receive care faster by providing world class treatment for inpatients coming from the Oncology and other inpatient floors. Finally, this report discusses the continuation of the lymphedema clinic and tracking patient satisfaction through their experience with the multi-disciplinary clinic.
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Details
| Item Type: |
Other Thesis, Dissertation, or Long Paper
(Master Essay)
|
| Status: |
Unpublished |
| Creators/Authors: |
|
| Contributors: |
| Contribution | Contributors Name | Email | Pitt Username | ORCID  |
|---|
| Committee Chair | Sullivan, John | jts1965@pitt.edu | jts1965 | UNSPECIFIED | | Committee Chair | Fisher, Daniel J. | dfisher@pitt.edu | dfisher | UNSPECIFIED | | Committee Chair | Zell, Kathleen | zellka@upmc.edu | UNSPECIFIED | UNSPECIFIED |
|
| Date: |
17 May 2024 |
| Date Type: |
Completion |
| Submission Date: |
22 April 2024 |
| Access Restriction: |
No restriction; Release the ETD for access worldwide immediately. |
| Number of Pages: |
46 |
| Institution: |
University of Pittsburgh |
| Schools and Programs: |
School of Public Health > Health Policy & Management |
| Degree: |
MHA - Master of Health Administration |
| Thesis Type: |
Master Essay |
| Refereed: |
Yes |
| Uncontrolled Keywords: |
Public Health, Healthcare Operations, Efficiency |
| Date Deposited: |
17 May 2024 18:47 |
| Last Modified: |
17 May 2024 18:47 |
| URI: |
http://d-scholarship.pitt.edu/id/eprint/46236 |
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